A grievance is a complaint about something you do not like about where your child's services are being rendered.
What can you expect of the grievance process?
When you begin services, you will be given a copy of this policy. You should feel free to file a grievance without being afraid of losing the placement of your child. These policies and procedures will be updated on an annual basis and reviewed with you.
How can you file a grievance?
Step 1- Talk to the teacher about your complaint or problem right away. Let the teacher know you want to help with the grievance. The teacher should help you with the grievance within two (2) to five (5) days.
Step 2- If you do not think the teacher was able to help you with your grievance, then you should contact the Program Director. The Program Director will help you with the grievance within two (2) to five (5) days.
Step 3- If you did not think the Program Director was able to help you with your grievance, then you should contact the Chief Administrative Officer, Stephen Hage via phone (763-2450-5004) or email (shage@orionassoc.net). The Chief Administrative Officer will help you with the grievance within two (2) to five (5) days and formally respond in writing.
If you have any concerns, complaints, or would like any further explanation about the licensing rule that you feel have not been answered by our staff, you can contact the Minnesota Department of Human Services (DHS) Division of Licensing at 651-296-3971.